What we did

Allen + Clarke was engaged to review and redevelop operational policies, guidelines, and forms to ensure operational information is presented accurately, effectively and consistently, in line with legislative and regulatory frameworks.

How we did it

The project involved our policy team reviewing existing documentation; undertaking a gap analysis; engaging with internal stakeholders; developing a framework for communicating information through policies, guidelines, and forms; and redeveloping these to be fit for purpose.

Benefits for the client

We ensured operational policies, guidelines, procedures and forms were compliant with the legislative and regulatory framework, had administrative robustness and consistency, and supported a participant-centred approach.